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Instructions and help

Online banking made easy

Instructions and help

Online banking made easy

Online banking guides
Step-by-step instructions
Information on various topics

Online banking guides

Everything you need to know about online banking from your computer, smart phone or tablet – from making payments to setting up standing orders. What you’ll need: a Sparkasse account, internet access and, optionally, the App Sparkasse for your smartphone. You can authorise your transactions easily and securely with pushTAN or chipTAN.

This page explains how to set up and use these apps. We also have many other guides for everything to do with online banking.

Set up

Set up and login

Setting up apps, getting your login details

App Sparkasse · pushTAN

Setting up your App Sparkasse with pushTAN · Instructions

Keep an eye on your accounts and securely approve your orders in online banking. The instructions explain how to set up the App Sparkasse and the S-pushTAN-App step by step.

Start guide

S-pushTAN-App

Set up the S-pushTAN-App for the first time or again · Instructions

You can use the S-pushTAN-App to approve orders in online banking securely and with ease. This is how you can set up the S-pushTAN-App for the first time or again.

Start guide

Online Banking

Unblocking your online banking PIN · Instructions

You can get help quickly here if your online banking PIN is blocked. Follow the instructions step by step and remove the block – online or at a convenient cash machine.

Start guide

Device change

New smartphone? Set up the Sparkasse apps when changing devices · Instructions

Keep using the Sparkasse apps – even on your iPhone/iPad or Android device. Learn how to set up the App Sparkasse and the S-pushTAN-App again.

Start guide

Multibanking as part of the online banking function of your Sparkasse

Easily add accounts and custody accounts of other banks in the app or internet branch with Multibanking · Instructions

Maintain an overview at all times and make transfers from all linked accounts. Simple, free and secure. Learn how to add your accounts in Multibanking here.

Start guide

Forgotten login details

What to do if you have forgotten your password or login details (username/login ID or PIN)

App Sparkasse

App Sparkasse: Forgot password · Instructions

You have forgotten your password for the App Sparkasse. No problem – follow these step-by-step instructions to reset it with ease and assign a new one.

Start guide

S-pushTAN-App

S-pushTAN-App: Forgot password · Instructions

Useful tip – if you have forgotten your S-pushTAN-App password for your iPhone/iPad or Android device: Follow our simple step-by-step instructions.

Start guide